Complaints / compliments

If you are not satified with the council, its services or the actions of its staff please let us know by filling in our contact form for general enquiries, requests for service, complaints or compliments.

Alternatively you can print and complete our comments, compliments and complaints form.

Where we can help, we want to take prompt action to sort out any problems and issues you may have at home, at work, or in your neighbourhood. Be as specific as possible when filling in this form, and complete all the information you can.

We will look into the matter and give you a full reply as quickly as possible. For complaints, you should receive an acknowledgement within 5 working days and a full response within 15 working days.

Your comments, compliments and complaints about our services will help us to continue to improve services to everyone. If you are still not satisfied with the action the council takes you may complain to the Local Government Ombudsman.

Contact us

Customer Focus and Intelligence
Walsall Council
Civic Centre
Darwall Street
Walsall
WS1 1TP

Telephone 01922 650000
Fax 01922 614210
Textphone 0845 111 2910

For complaints or compliments - please fill in our complaints or compliments form