User and carer involvement

We are committed to involving local people in decisions about services. We want to go further than just what we legally have to do. We want to ensure all interested individuals and groups have the opportunity to be involved in the planning, prioritising and monitoring of our services. We want those who use services, relatives and carers, to be at the heart of our decision making processes.

For more information on user and carer involvement in Walsall read our leaflet (PDF 150KB).

Your care

Our aim is to work in partnership with you to help you find the best possible way to meet your individual needs. We believe that being involved in decisions about health and social care is a right, not a privilege, that all users and carers have.

Looking in more detail

Sometimes we need to look more closely at particular parts of the services we provide to make sure they are doing the job, we do this using:

postal questionnaires
telephone questionnaires
group meetings
one to one interviews

You may or may not be asked to be a part of these reviews. You do not have to take part in the review process but if you do it helps us to see what needs to change to make the service better for all who use it.

Your experience is valuable

We know that your experience is valuable and we will often ask you to put it to good use by becoming involved in the day to day running of the department in some of the following ways:

interviewing for new staff
planning what happens in a particular centre
assisting with staff training
membership to groups looking at specific problems

We need your help with these areas to ensure we provide you with the best possible services.

Future service developments

We are keen to have your views on how we should develop services and organise them in the future. There are a range of ways you can get involved in these developments, to find out more please click on the links below:

Further information

If you want to know more about our previous involvement and consultation activities why not have a look at Walsall’s pages on the West Midlands Regional Website for involvement. This website was developed with the other councils in the West Midlands and has links to consultation and involvement information for all the West Midlands councils.

How will we know we have made a difference?

The key to successful involvement is to show how services really have improved as a result of listening to people. By listening to what people say to us, and acting on the information we receive, we are involving you at the heart of service changes.

We will ensure we feedback to you regularly to tell you how your comments have helped shape the way services are arranged, delivered and evaluated.

Read our newsletter (PDF 174KB) to find out what we have achieved in the past year.

Interested in knowing more?

Please contact us

User Involvement Manager
Tameway Tower
7th floor, east wing
Bridge Street
Walsall
WS1 1JZ
Telephone: 01922 658431
Email: palmere@walsall.gov.uk

What happens if things go wrong?

We welcome your comments on the services you receive from us. If you’re not satisfied or happy we want to know. This enables us to put things right. It also gives us a chance to find out how we can improve services generally. If many people are unhappy about the same or similar things it tells us what we need to address with that service. View our complaints procedure.

This page was last updated on 18 July 2008