Knowledge management
Using the expertise, information and ideas of staff, partners and customers to support our corporate objectives and help us achieve our 2008 Vision.
By continuously developing and using expertise, information and ideas of staff we can drive the delivery of effective, efficient and cost effective services.
So how can we retain the valuable knowledge of staff and not lose it the moment staff leave the council.
Expertise
- Encourage collaborative and joint working.
- Sharing knowledge and lessons learnt between projects.
- Ensuring that expertise is retained when someone leaves
- Turning good practice into common practice
Information
- Provide appropriate technology (Improved intranet, content management)
- Prevent information duplication
- Sharing information
- Developing processes to capture the knowledge of staff.
- Provide information about all council services
Ideas
- Encourage creative teams and discussion groups
- Create an environment for sharing and applying ideas and knowledge
- Encouraging new ideas to be transferred into processes.
So what is happening at Walsall
The Knowledge management theme group are looking at some practical ways that we can deliver KM within Walsall. This will include improvements to the intranet, information about all services on the website, and a knowledge management strategy to assist Walsall use the intellectual capital of all staff to help us deliver more effective services.
Knowledge Management National Project
Contact us
E-Government Team
Strategic Transformation
Civic Centre
Darwall Street
Walsall
WS1 1TP
Telephone 01922 658414
Fax 01922 637706