Planning News
New Householder rules come into force on 1st October 2008
Learn more about the new rules that take effect from 1 October 2008 using the Planning Portal's Interactive House.
- View the informal interactive house guide to the planning permission and building regulations for householders.
- Further information is available on the Planning Portal Government publishes regulations simplifying householder development
Customer Satisfaction Questionnaire
Walsall Council Planning Service is calling on its customers to help them improve services by taking part in a key questionnaire.
Around 1000 Walsall planning customers who had a planning application determined between 1st April 2007 and 31st March 2008 will receive an annual questionnaire to obtain their views of the service they have recently received from the Planning Team at Walsall Council. The feedback will enable the Planning Service to identify what customers think about the service and importantly what they wish to see improved further.
It asks customers for their views of the service received when applying for planning permission, as well as their impressions of customer care and service delivery.
The questionnaire also researches overall satisfaction with the service, and the extent to which customers feel that the service is delivered to a good standard.
The service is committed to treating all sections of the community fairly and equally and in order to asses whether the service is accessible, and tailored to the needs of all, in regard to age, gender, ethnicity, religion, lifestyle or disability, and therefore a few equality related questions have been included at the end of the questionnaire.
David Elsworthy, Head of Planning and Building Control said;
“Walsall Council is committed to listening to what people want and improving services for every customer. What you say will help us shape the way the planning service is provided in Walsall in the future and therefore feedback of this kind is vital”.
“It is not compulsory that the equality related questions are answered, but it would greatly assist in enabling us to assess who is using the service and to plan improvements to make the Planning Service more accessible to all.”
Should you receive a planning questionnaire, please complete it and return it no later than 6th November 2008.
Portal revamps householder guidance
The Planning Portal has thoroughly revised its householder common building work guidance to make it easier to access and more user friendly.
Date Published: 15 November 2007
Date Published: 18 May 2007
Date Published: 12 February 2007
Date Published: 27 September 2006
Date Published: 05 September 2006
Date Published: 09 June 2006
Date Published: 31 March 2006
Date Published: 19 January 2006
Date Published: 17 January 2006
Date Published: 06 December 2005
Contact us
Regeneration and Performance
Planning and Building Control
Civic Centre
Darwall Street
Walsall
WS1 1DG
Email planningservices@walsall.gov.uk
Telephone (01922) 652452
Textphone 0845 111 2910
Translation Line (01922) 652426
Fax (01922) 623234
Visit us
At the First Stop Shop www.walsall.gov.uk/first_stop_shop.htm
Office opening times
- Monday: 8.45am – 5.15pm
- Tuesday: 8.45am – 5.15pm
- Wednesday: 9.30am – 5.15am
- Thursday: 8.45am – 5.15pm
- Friday: 8.45am - 4.45pm
Christmas and New Year 2008 opening times
- Tuesday 23 December:- 8.45am – 5.15pm
- Wednesday 24 December: closed
- Thursday 25 December: closed
- Friday 26 December: closed
- Monday 29 December: 8.45am – 5.15pm
- Tuesday 30 December: 8.45am – 5.15pm
- Wednesday 31 December: 9.30am – 4pm
- Thursday 1 January: closed
- Friday 2 January: 8.45am – 4.45pm
Complaints/compliments
Please view our complaints and compliments webpage where you can complete an online contact form or alternatively you can print and complete our comments, compliments and complaints form.
- View our complaints/compliments webpage