Organisations willing to help with your complaint

You may wish to talk to someone first who is independent to help you sort out your ideas, put your complaint in writing or perhaps just to give you an independent point of view.

The following are some of the local organisations you can contact for help:

Adult's helpful organisations

Citizens Advice Bureau

139-144 Lichfield Street, Walsall. Tel: (01922) 700600

The Citizens Advice Bureau is a voluntary organisation which can offer advice to the general public on a wide range of problems.

Age Concern Walsall

50 Lower Hall Lane, Walsall. Tel: (01922) 638825

Age Concern promotes the welfare of older people and has developed an advocacy service in Walsall to help older people, their carers or representatives to complain to social care if they are unhappy about the services they receive. Age Concern also offer an advocacy service for people with physical disabilities, mental health problems or learning disabilities.

Service Users Council

The Service Users Council has been established to represent the interests of people with disabilities or with mental health problems.

Their telephone help line number is (01922) 644983

P.R.T. Walsall Carers Centre

The Carers Centre, The Crossing at St Paul's, Walsall. Tel: (01922) 636663

Web site : www.walsallcarers.org (external link)

The Carers Council promotes the interests of carers in Walsall and provides advice and support to individual carers.

Patients Advice and Liaison Service

If your concern also involves a health care matter, then you can contact the PALS service which is there to help patients or their families resolve any problems they may encounter. Their telephone help line number is 01922 618358.

Shelter

Shelter has years of experience of helping people in need of housing and advising people on the phone. This is done through a network of Housing Aid Centres and via an Advice Online web service.

For urgent advice call Shelterline free on 0808 800 4444 or contact:

West Midlands Housing Aid Centre
Room 30, 2^nd floor, Ruskin Buildings
191 Corporation Street
Birmingham
B4 6RP

Children’s and Young People’s helpful organisations

Black Country Children’s Rights Project

As well as providing you with an advocate, if you wish to make a complaint, the project staff will advise you about your rights and what to expect from Walsall Council services.

01384 212345

Black Country Connexions Walsall

The Small Street Centre
1A Small Street
Walsall

01922 707865

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