Housing Standards and Improvement Service
What does the Housing Standards and Improvement Service do?
We work with landlords, tenants, and home owners to ensure all housing in Walsall, including mobile homes, are safe and healthy to live in.
We give advice and assistance to all residents of Walsall on how to maintain their homes.
We provide information on energy efficiency and help you access help for insulation and more effective heating.
We also offer financial support to homeowners and tenants, who cannot afford to properly maintain their homes.
People with a disability may be able to access a grant known as ‘adaptations for the disabled’ to adapt their home to meet their needs.
The support is offered in the form of grants/loans for work which is necessary to provide safe, secure and accessible accommodation.
Further Information
Please contact the housing standards and improvement service for information leaflets on:
Adaptations for the Disabled
Energy Efficiency
Housing Renewal Assistance
Repairs for Private Tenants
What can I expect from the Housing Standards and Improvement Service?
We will:
1. Answer the telephone promptly and reply to messages the same or next working day
2. Provide all letters and emails with at least an acknowledgement within 5 working days and a full response within 15 working days of receipt
3. Offer you an appointment within 15 working days of your request
4. Provide a response to complaints within 28 working days
5. Provide an interpreter if your first language is not English
6. Make our offices accessible to people with a physical or sensory impairment
What do you expect from me?
We ask that you:
1. Give us the information we ask for as soon as possible. This will help us provide a quicker service
2. Attend appointments on time with all the information requested or for a home visit, stay in for your appointment or let us know if you need to arrange another time
3. Be polite to us
What are our core customer care values?
1. We will treat you politely, fairly and with respect
2. We will arrange and provide services that meet your individual needs
3. We will ensure that our services are of a high quality, and arranged and provided in suitable environments
4. We will provide you with clear and relevant information so that you can make informed decisions about the services you receive
5. We will ensure that our staff act in a professional manner and are well trained
6. We will respect you rights to privacy, dignity and choice
7. We will promote your health and well being
8. We will promote equality of opportunity for all users of our services, whatever their age, gender, sexuality, disability, ethnic origin, religion and cultural customs
How can I comment on the service?
Have we done a good job? Then Tell us! We have a form on which you can make comments, suggest how we can improve services or make a formal complaint. These 'Tell Us' forms are available in all reception areas. If you prefer, contact us directly and we will send you one. Alternatively you can fill in our online form.
Contact Us:
Housing Standards and Improvement
Walsall Council
Civic Centre
Darwall Street
Walsall
WS1 1TP
Telephone 01922 652171/652172
Fax: 01922 652043
Email: housingstandardsandimprovement@walsall.gov.uk
Our opening hours are:
Monday to Thursday 8.45am – 5.15pm
Friday 8.45am – 4.45pm
Alternative versions of this service standard
If you would like this document in Braille, Large Print, Audio or in any other format or language please contact ALS on 0121 313 3777
Languages other than English
