Online payments
E Payment services will transform the way Walsall collects revenue from its citizens and businesses.
Enabling citizens to make payments electronically has been identified as one of the most important priorities for delivering our services locally. Being able to pay for services via the telephone or via the website will improve customer service and help improve processes.
We know from experience and consultation carried out nationally and locally that being able to make payments any way citizens choose at a time convenient to them is high on the public agenda.
What will electronic payment of services deliver?
- Ability to pay via the web or via the telephone.
- Reduce transaction costs by improving back office processes.
- Support service improvement and collection efficiency.
- Enable payments to the council in ways that encourage public trust and confidence.
- Demonstrate efficiency savings and improved collection rates following implementation of electronic payment services.
- So what is Walsall doing?
- Investigating scaleable multi access corporate payment solutions.
- A new revenues and benefits system will provide the facility to make payments by telephone.
- Intends to enable all high volume payment transaction services during 2004 and provide the facility for citizens to pay for all council services via the web or telephone during 2005.
- Enable citizens to check Council Tax and Business Rate balances online.
Contact us
E-Government Team
Strategic Transformation
Civic Centre
Darwall Street
Walsall
WS1 1TP
Telephone 01922 658414
Fax 01922 637706