Service Standards

What does the Museum Service do?

We celebrate Walsall`s unique history through collecting, documenting, and preserving relevant items, and by making them accessible to as wide a range of audiences as possible.

What can I expect from the Museums Service?

a range of displays and changing exhibitions.
guided tours by knowledgeable and friendly staff
events and hands-on activities for all age groups, from toddlers to OAPs.
an educational service actively supporting visiting groups
outreach support by our trained staff to schools, colleges and groups across the region
a range of publications on local history topics
visitor-friendly opening hours, including Saturdays and some bank holidays.
informative and up to date websites
a free enquiry and identification service
research facilities available, free of charge
conference facilities for public use
clear and accurate publicity.

What can you expect from me?

Being considerate of other visitors.
Letting staff know if I require any help
Observing no-smoking rules
Exercising care when visiting
Letting staff know if I have to cancel a booking

What are the Museum Service`s customer care values?

We will handle your request promptly
We will maintain high accessibility and availability of service
We will provide an effective service that meets your needs
We will be fair and courteous regardless of your ethnicity, disability or gender
We will be helpful and strive to go the extra mile to meet and/or exceed your expectations
We will provide all information you require to satisfy your needs
We will ensure that our people are professional well trained and knowledgeable and where information systems are used such as kiosks, that the level of service is maintained
We will ensure that your request is owned by the first person you contact
We will fully protect your privacy and information about you will be treated as confidential
We will strive to deliver what you need

How can I comment on the service?

Have we done a good job? Then Tell Us! We have a form on which you can make comments, suggest how we can improve services or make a formal complaint. The Tell Us! forms are available in all reception areas. If you prefer, contact us directly and we will send you one. If you have internet access, you can complete the form online at www.walsall.gov.uk/tellus/

How can I contact you?

Our opening hours are:

Walsall Leather Museum

Tuesday to Saturday 10.00 to 17:00 (April-Oct); Tuesday –Saturday 10.00-16.00 (Nov-March);

Walsall Museum

Tuesdays – Fridays 10.00 to 17.00; Saturdays 10.00 – 16.00.

Write to us or visit us at:

Walsall Leather Museum,

Littleton Street West,

Walsall

WS2 8EQ

Phone: 01922 721153

Fax: 01922 725827

E-mail: leathermuseum@walsall.gov.uk

Textphone: 652137

Walsall Museum
Lichfield Street
Walsall
WS1 1TR

Telephone: 01922 653116 / 654315.
Email: museum@walsall.gov.uk