Complaints and Compliments
If you are not satisfied with the service you receive from a service funded by Supporting People or have any comments, complaints, or suggestions you can contact the Supporting People Service.
If you have a complaint you should use the service's complaints procedure first before speaking to the Supporting People Service, unless you do not feel comfortable to do so.
Where we can help, we want to take prompt action to sort out any problems and issues you may have at home, at work, or in your neighbourhood. Be as specific as possible when filling in this form, and complete all the information you can.
How to make a suggestion about the Supporting People Service
If you want to make any other suggestion about the way a council service has been performed or the way you have been treated by the council, you can call into any council office and speak to any council officer about it. If you have a suggestion specifically about Supporting People, please contact one of our staff.
The council has an official comments and complaints procedure called 'Tell Us':
- You can ask any council officer for a leaflet about the procedure and the leaflet includes a form, for complaints and comments
- Complaints don’t have to be made on the form; you can complain by telephone, by letter, in person, email Complaints@walsall.gov.uk or using our online form
- The leaflet is available in other formats including large print, and on audio tape in Bengali, Gujerati, Hindi, Punjabi, Urdu and English
What will happen after I contact you?
We will look into the matter and give you a full reply as quickly as possible. For complaints, you should receive an acknowledgement within 5 working days and a full response within 15 working days.
Your comments, compliments and complaints about our services will help us to continue to improve services to everyone. If you are still not satisfied with the action the council takes you may complain to the Local Government Ombudsman.
This page was last updated on 04 March 2010