Service Standards
Putting the customer at the heart of what we do
When you contact Walsall Council, we will make sure you receive friendly, reliable and excellent customer care. Our standards apply to everyone working for us. This includes all staff and elected members, and all services we provide or that are provided for us.
Departmental Service Standards
Business
- Trading Standards - Guidance to local businesses (PDF 52KB)
- Trading Standards - What to expect if an officer calls (PDF 28KB)
Children and young people
- Fostering and Adoption (PDF 148KB)
- Children's Residential (PDF 171KB)
- Looked After Children (PDF 212KB)
- Making a complaint about statutory children's services (PDF 25KB)
- Review and Child Protection Unit (PDF 185KB)
- Transition and leaving care (PDF 148KB)
- Vulnerable children - Safeguarding and Family Support Team (PDF 147KB)
- Vulnerable children - Initial response team (PDF 160KB)
- Youth Offending Service (PDF 172KB)
- Youth Service (PDF 337KB)
Community and living
Council and democracy
- Consultation and Customer (PDF 25KB)
- Contact Centre (PDF 23KB)
- Electoral Services (PDF 29KB)
- First Stop Shop (PDF 23KB)
- Freedom of Information (PDF 25KB)
- Revenues Service (PDF 24KB)
- Tellus (complaints, compliments and comments)(PDF 25KB)
- Web Team (PDF 25KB)
Education
Environment
- Building Control (PDF 47KB)
- Built Conservation Team (PDF 52KB)
- Bulky Collections (PDF 77KB)
- Development Control Charter (PDF 507KB)
- Development Team (PDF 55KB)
- Disinfestation Service Standard (PDF 39KB)
- Dog Warden Service Standard (PDF 35KB)
- Domestic Refuse Collection (PDF 79KB)
- Economic Regeneration (PDF 53KB)
- Fly Posting Removal (PDF 76KB)
- Garden Waste Collection (PDF 78KB)
- Geotechnics (PDF 79KB)
- Gold Standard (PDF 76KB)
- Grounds Maintenance (PDF 69KB)
- High Hedge Complaints (PDF 34KB)
- Household Waste Recycling Centres (PDF 78KB)
- Kerbside Recycling (PDF 78KB)
- Landscape Design Team (PDF 53KB)
- Local Land Charges and Search Team (PDF 52KB)
- Natural Environment Team (PDF 58KB)
- Neighbourhood Partnerships and Programmes (PDF 24KB)
- Neighbourhoods Regeneration - Corporate Performance Management (PDF 40KB)
- Noise Service Standard (PDF 40KB)
- Pollution control (PDF 104KB)
- Property Services (PDF 26KB)
- Public Health Service Standard (PDF 39KB)
- Regeneration - Strategy Team - Planning Policy (PDF 52KB)
- Regeneration - Project Development Team (PDF 51KB)
- Regeneration - Strategy Team - Transport Policy (PDF 52KB)
- Strategic Environment Awareness Team (PDF 52KB)
- Street Cleansing (PDF 77KB)
- Town Centre Management (PDF 23KB)
Leisure and culture
- Arts and Events (PDF 23KB)
- Catering Services (PDF 18KB)
- Creative development team (PDF 36KB)
- Green Spaces (PDF 25KB)
- Leisure and Culture (PDF 26KB)
- Library Services (PDF 24KB)
- Local History Centre (PDF 28KB)
- Marketing (PDF 32KB)
- Sports and Leisure Management (PDF 75KB)
- Sports Development (PDF 29KB)
- The New Art Gallery (PDF 60KB)
- Walsall Museum Services (PDF 24KB)
Policing and public safety
Social care and health
- Housing Standards and Improvements (PDF 24KB)
- Housing Strategy and Partnership (PDF 24KB)
- Integrated Learning Disability Service (PDF 28KB)
- Mental Health Service (PDF 26KB)
- Older People's Services (PDF 29KB)
- Supporting People (PDF 20KB)
- Younger Adults and Disability Service (PDF 28KB)
Transport and streets
- Abandoned Vehicles (PDF 77KB)
- Transportation - regeneration (PDF 52KB)
- Bridge maintenance (PDF 83KB)
- Company travelwise (PDF 106KB)
- Major projects and minor improvemnets (PDF 103KB)
- Parking service (PDF 96KB)
- Private residential and industrial developments (PDF 75KB)
- Public lighting (PDF 96KB)
- Road marking (PDF 85KB)
- Roadworks (PDF 88KB)
- Transportation and forward planning (PDF 88KB)
- Urban Traffic Control (UTC) (PDF 69KB)
- Winter services 2008 (PDF 101KB)
Adobe PDF
To view Adobe PDF documents you will need Adobe Acrobat Reader. You can download Acrobat Reader for free from the Adobe website. Viewers with visual difficulties may find it useful to investigate services provided to improve the accessibility of Acrobat documents http://access.adobe.com
This page was last updated on 29 August 2008