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First stop shop

The First Stop Shop are currently able to deal with enquires for:  

• Benefits   
• Blue badges
• Further/higher education (student finance)
• Homelessness and housing advice
• Local taxation
• Payments
• Planning and Transportation
• Selected Centro Services
• Street Pride

How to find us

The First Stop Shop is located on the ground floor of the Civic Centre, in Darwall Street, Walsall – adjacent to the post office and directly behind the Town Hall on Leicester Street.

Postal address

First Stop Shop
Civic Centre
Darwall Street
Walsall
WS1 1EU

Opening hours

First Stop Shop and Banking Hall

How does it work?

On entry to the First Stop Shop you will be greeted by a customer service floor walker/concierge who will be able to sign-post various enquiries. You may be directed to our 'Meet and Greet' team who will acknowledge your enquiry with a numbered queuing ticket. This ticket enables us to monitor your waiting time and our service to you. Your ticket number will be called in turn for the relevant service by an automatic calling system which will also display your number and the relevant customer service booth available on a visual display board.

Customer Service assistants on the 'Meet and Greet' desk are also able to hand out forms, accept post you may wish to hand deliver and assist with any short enquiry.

If you are issued with a queuing ticket for a customer service booth you will be called by a customer service advisor who will assist with your enquiry personally. Booths offer the advantage of a one-to-one conversation with a trained assistant. Should further privacy be required interview rooms are available.

Currently we may have to refer some customers on to a colleague, this will not increase the queuing time and further training is taking place to provide generic customer service operators.

Our aim is to be able to resolve up to 80% of customer enquiries at the first point of contact.

Some specialist services may require you to reserve an appointment with a specific officer or team this can be arranged by any member of our customer service team.

Making a payment

You can make payments at the banking hall within the First stop shop. This includes payments such as rent, council tax, parking fines, etc.

General information

During busy periods you may have to wait a short period for your number to be called. During this time please feel free to browse the information available in the 'Self Service' area or log-on to one of the four allocated pc's programmed to provide 30 minutes free web access.

Enquiries

If you prefer, we have an online form on which you can make comments, request services or make a formal complaint or compliment.

Customer Access Strategy

• Customer Access strategy (PDF 470KB)
• Customer Access strategy - large print (PDF 470KB)

Adobe PDF

To view Adobe PDF documents you will need Adobe Acrobat Reader. You can download Acrobat Reader for free from the Adobe website. Viewers with visual difficulties may find it useful to investigate services provided to improve the accessibility of Acrobat documents http://access.adobe.com

This page was last updated on 28 August 2008

See also

• Service Standards