Communication
Good communication makes sure our messages are understood and it is impossible for them to be misunderstood. Some of our customers and employees may need information in languages and formats other than written or spoken English.
Why have accessible communication?
- it's fair .....
people should be able to receive information in a way that is accessible to them. Information helps all of us to make decisions and lead independent lives. - its inclusive…
open communications channels with all individuals and communities. - it makes good business sense...
using language that everyone can understand has benefits.
Interpreting, translation and transcription (ITT)
Good communication makes sure our messages are understood and it is impossible for them to be misunderstood. Some customers using our services may need information in languages and formats other than written or spoken English.
- Interpreting
Is from one spoken language to another for example: English to Punjabi or English
to British Sign Language - Translation
Is from one written language to another for example: Polish to English or or English to Bengali - Transcription
Is from one written or spoken language to another format for example: written English to Braille or spoken English to Deafblind manual.
As a council we will make every effort to provide all customers with information in their
preferred language or format:
- promptly
- effectively
- consistently
- at no cost to them
- at reasonable cost to council
Textphones
Walsall Council textphone 0845 111 2910
Deaf or speech impaired employees can make direct, live contact within the council and externally to users and organisations.
Service Users can use a single contact number for the council and then choose who they wish to communicate with. They are assured of an answer, being able to leave messages
or to be transferred to another service.
TexBox works through our computer network, but to everyone calling into the council it will appear just as if a textphone is being used.
Contact us
Equality and Diversity Team
Walsall Council
Room 16b
Council House
Lichfield Street
Walsall
WS1 1TP
Telephone 01922 653306
Textphone 0845 111 2910
Email equality@walsall.gov.uk
Web www.walsall.gov.uk
This page was last updated on 25 August 2010
