Values

The council has now identified a set of five core values with relevant behaviours. In a sentence, Walsall Council will respect its staff and citizens, act with integrity, value equality and diversity, listen to what people say and strive for and deliver excellence.

Respect

We will respect equally every individual - our citizens, stakeholders and staff – and their differences and diversity.
We will have mutual respect for the professionalism of individuals, teams and partners – communication will be valued and criticism will be constructive
In respecting everyone, we will behave with civility, courtesy, decency, dignity, understanding, consideration and tolerance.

Integrity

We will be honest, open and consistent in all our dealings with our stakeholders, so that we may earn and maintain their trust
We will keep our promises, be accountable and take responsibility for our actions
We will demonstrate decisive, responsive, impartial and fair leadership

Equality

We will, through our policies, statements and actions, include, promote and celebrate the great diversity of individuals and cultures across the borough
We will gear our resources to ensure that our citizens and staff will see and feel real fairness and equality for all.
We will make council services accessible, and tailored to the needs of all, regardless of age, gender, ethnicity, religion, lifestyle or disability.

Listening

We will listen to and consult residents, community organisations, voluntary groups and staff – caring about and acting upon their views and concerns.
We will learn from any comments or complaints that local people may have and ensure they are responded to effectively
We will consult citizens on major changes and involve them in the things that matter in their community, working with them to deliver the vision at local levels.

Excellence

We will strive to become an excellent council - forward-facing, outward-looking and constantly seeking to develop and improve our services in ways most meaningful to citizens
We will learn, develop and work effectively and efficiently, acting as one council to deliver our one vision for the benefit of all Walsall citizens
We will empower, trust and value all staff by providing the support, training, communication and opportunities to develop the ownership, responsibility and confidence to make decisions, solve problems and fulfil our potential to achieve continuous improvement for the benefit of local people.