First stop shop

First Stop Shop The First Stop Shop are currently able to deal with enquires for:

Disabled Parking Badges
Further/Higher education (Student Finance)
Street Pride
Benefits
Planning and Transportation
Local Taxation
Homelessness and housing advice
Selected Centro services
Pest Control
Payments

How to find us

The First Stop Shop is located on the ground floor of the Civic Centre, in Darwall Street, Walsall – adjacent to the post office and directly behind the Town Hall on Leicester Street.

Postal address

First Stop Shop
Civic Centre
Darwall Street
Walsall
WS1 1EU

Opening hours

First Stop Shop

Day	Opening hours
Monday	8.45am – 5.15pm
Tuesday	8.45am – 5.15pm
Wednesday	* 9.30am – 5.15pm
Thursday	8.45am – 5.15pm
Friday	8.45am – 4.45pm
Saturday	Closed
Sunday	Closed

* Access to banking hall (not First Stop Shop) still available from 8.45am

Banking Hall

Day	Opening hours
Monday to Thursday	8.45am - 5.15pm
Friday	8.45am - 4.45pm

Access to banking hall (not First Stop Shop) still available from 8.45am

How does it work?

On entry to the First Stop Shop you will be greeted by a customer service floor walker/concierge who will be able to sign-post various enquiries. You may be directed to our 'Meet and Greet' team who will acknowledge your enquiry with a numbered queuing ticket. This ticket enables us to monitor your waiting time and our service to you. Your ticket number will be called in turn for the relevant service by an automatic calling system which will also display your number and the relevant customer service booth available on a visual display board.

Customer Service assistants on the 'Meet and Greet' desk are also able to hand out forms, accept post you may wish to hand deliver and assist with any short enquiry.

If you are issued with a queuing ticket for a customer service booth you will be called by a customer service advisor who will assist with your enquiry personally. Booths offer the advantage of a one-to-one conversation with a trained assistant. Should further privacy be required interview rooms are available.

Currently we may have to refer some customers on to a colleague, this will not increase the queuing time and further training is taking place to provide generic customer service operators.

Our aim is to be able to resolve up to 80% of customer enquiries at the first point of contact.

Some specialist services may require you to reserve an appointment with a specific officer or team this can be arranged by any member of our customer service team.

Making a payment

You can make payments at the banking hall within the First stop shop. This includes payments such as rent, council tax, parking fines, etc.

General information

During busy periods you may have to wait a short period for your number to be called. During this time please feel free to browse the information available in the ‘Self Service’ area or log on to one the four allocated pc’s programmed to provide 30 minutes free web access.

As part of our commitment to make it easier for customers to access our services.

Library information points

In 2007 we introduced Customer information points in Libraries. Libraries staff have a wealth of information at their fingertips and assist in offering customers access to Council services.

First Stop Express

Visit the First Stop Express page

Service standards

View our FSS Service Standards (PDF 101KB)

Customer complaints and comments

Your comments, compliments and complaints are important to us. We are committed to providing the best possible service to you, our customers.

We will investigate any complaints. You will receive an acknowledgement within 5 working days and a full response within 15 working days.

For your convenience, we have an online form on which you can make comments, request services or make a formal complaint or compliment.

Downloads

Contact us