Street lighting
How do I report faults and problems?
Electrical items such as street lights and illuminated street signs are maintained under contract by Amey Highways. Please use the report form on Amey Highways website to report problems with such items. For out of hours emergencies, please call 01922 650000 (call Amey on 0800 389 1732 for emergencies involving street lights or illuminated street signs). The more information you can give us the better, such as, for faulty lights, is the light out altogether, going on/off, burning all day, intermittent? If possible please include the number of the column. If you cannot see this, please state the exact location or adjacent house number.
Street lighting strategy
View our street lighting strategy "Lighting up Walsall" (PDF 2.29MB)
Adobe PDF
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How is the public lighting service set up?
The council is working in partnership with Amey Highways (Walsall) Ltd to upgrade and maintain the street lighting stock, in addition to standardising the lighting in the borough over a period of 26 years, starting from April 2002 within the PFI (Private Finance Initiative) contract. The Council monitors the project to ascertain that the service is delivered as set out in the contract.
What does the street lighting PFI service provide for the public?
The service provides:
- Removal of the aging stock
- Improving road safety
- Reduction of fear of crime
- Regular maintenance of the street lighting
- Periodic lamp change and cleaning
All the street lighting columns are numbered and display a free phone number to report when the street lights are not working or in the event of an emergency.
What can I expect from the service?
We will ensure that
- All the street lights are maintained as necessary
- The street lights are cleaned on a regular basis
- Regular electrical and structural inspections are carried out on all the street lights
- Faults that are reported are attended to as quickly as possible to provide little disruption to the service.
- Fly posting and graffiti are removed within 24 hours of the receipt of information.
What do you expect from me?
- To report any faults on the free phone number
- To report any vandalism on the street lights
- To report fly posting and graffiti
What are customers care standards?
- We will handle your request promptly
- We will provide an effective service that meets the latest standards
- We will be fair, courteous, helpful, flexible and responsive in the delivery of the service regardless of your ethnicity, gender or any disability
- We will respect your viewpoint, when providing either feedback or complaint
- We will provide all information you require to the best of our ability
- We will fully protect your privacy, and information about you will be treated as confidential
How can I comment on the service?
You can comment on the service
- Via the "Tell Us" forms available at the council
- Online using the contact us form
- via the Amey highways report form
- by telephoning 0800 389 1732
Contact us
Elizabeth Thomas
Public Lighting PFI Manager
Walsall Council
3rd Floor, Civic Centre
Darwall Street
Walsall
WS1 1DB
Telephone 01922 652555
Email thomase@walsall.gov.uk