Pollution control
This section of the website provides information on pollution. Please use the links on the right hand side to view further information. You can use our online contact form for general enquiries, compliments and complaints.
Pollution control provides a specialist range of monitoring, sampling, investigation and enforcement services covering:
- air pollution and air quality
- contaminated land
- noise and vibration
Through three specialist teams and a dedicated analytical laboratory, the functions undertaken by pollution control include:
- review and assessment of air quality
- identification and regulation of contaminated land
- routine monitoring of landfill gas at closed council landfill sites
- noise and vibration measurements and analyses
- regulation of industrial processes
- investigation of complaints concerning industry
- provision of environmental data and information
- analysis of air, soil and water samples and
- provision of advice and technical support for the Building Regulation, regeneration and development control processes
What can I expect from the Pollution Control Service?
Following a request for service we will aim to respond within 5 working days of the original enquiry.
We will respond to written requests for information and/or advice within 5 working days.
With regard to chemical analyses, for nitrogen dioxide diffusion tubes we aim to complete our investigations within 25 working days of receipt, and 10 working days for other samples. You will be advised individually if an analysis is likely to take longer for example in the event of a particularly complicated piece of work.
If an analysis is urgent or an emergency, we will aim to complete the work within 5 days.
What do you expect from me?
To enable us to provide as efficient a service as possible, please ensure that you:
- Provide as much information as possible regarding your enquiry
- include your name and address and a contact telephone number wherever possible
- give full details and circumstances of your enquiry and
- any information or documentation already in your possession.
What are your customer care values?
- We will handle your request promptly
- We will maintain high accessibility and availability of service
- We will provide an effective service that meets your needs
- We will be fair and courteous regardless of your ethnicity, disability, gender, age, religious belief or sexuality
- We will be helpful and strive to go the extra mile to meet and/or exceed your expectations
- We will provide all the information you require to satisfy your needs
- We will ensure that our people are professional, well trained and knowledgeable
- We will ensure that your request is owned by the first person you contact
- We will fully protect your privacy and information about you will be treated as confidential
- We will strive to deliver what you need but be clear about the extent of the service which we can provide.
How can I comment on the service?
Have we done a good job? Then ‘Tell us’! We have a form on which you can make comments, suggest how we can improve services or make a formal complaint. These ‘Tell Us’ forms are available in all reception areas. If you prefer, contact us directly and we will send you one. If you have internet access, you can complete the form online at http: www.walsall.gov.uk/tellus/
How can I contact you?
Write to us at the addresses below or visit us at our Walsall town centre offices.
Contact us
Pollution Control
Engineering and Transportation Services
Walsall Council
2nd floor, Civic Centre
Darwall Street
Walsall
WS1 1DG
Telephone 01922 653348
Fax 01922 623234
Email pollutioncontrol@walsall.gov.uk
- Monday to Thursday: 8:45am to 5:15pm
- Friday: 8:45am to 4:45pm